Delivery & returns

Available delivery options and shipping charges depend on the destination country and selected items and are shown at checkout before payment.

Cancel agreement – open your orders

Do you wish to cancel a purchase? Use the link above, or write to info@theoandsally.dk. Please read the deadlines and return instructions below.

Shipping to Denmark costs DKK 49. Free shipping on orders of DKK 499 or more after discounts. Shipping outside Denmark is calculated at checkout. Items from different brands may arrive in separate parcels. You pay one combined shipping charge per order.

Delivery times stated specifically for Denmark do not apply automatically to other destinations. If you need an item by a particular date, contact us with the product and delivery country before ordering. Products may be sent in separate parcels from different suppliers.

Shipping to Denmark costs DKK 49. Free shipping on orders of DKK 499 or more after discounts. Shipping outside Denmark is calculated at checkout.

Items from different brands may arrive in separate parcels. You pay one combined shipping charge per order.

The expected delivery time is stated on the individual product page. For items manufactured to order, the total delivery time consists of both production and shipping. If the production time is stated separately, shipping time is added to this. Items are sent directly from our suppliers. Purchases from multiple brands may therefore be delivered in separate packages and on different days. You only pay the shipping costs stated at the time of purchase.

We will notify you if we become aware of a delay. Contact info@theoandsally.dk with your order number if a delivery fails to arrive. In the event of a delay, your rights under the Sale of Goods Act apply, including the right to cancel the purchase when the conditions are met.

We bear the risk for the item until it is delivered to you or the person you have designated to receive it. If you discover transport damage, please send us photos of the item and the packaging. This does not affect your right to complain.

Also read our terms of service and return and refund policy.

30-day returns

At Theo & Sally, you have 30 days to notify us of a return. We extend your statutory 14-day right of withdrawal to 30 days. The other conditions below also apply during the extended period. The period is calculated from the day you, or a person you have designated, receive the item. If you receive items from the same order in several deliveries, the period is calculated from the receipt of the last item. If the deadline expires on a Saturday, public holiday, Constitution Day, Christmas Eve, or New Year's Eve, it is extended to the next working day.

Before the deadline expires, you must give us an unequivocal notice that you wish to withdraw. Write to info@theoandsally.dk, or send a letter to Theo & Sally, Lærkevej 11, 4300 Holbæk. Please provide the order number and which items you wish to return. You can use the form below, but it is not a requirement. You do not need to provide a reason for your withdrawal.

Cancel agreement – open your orders. Log in with the email address used for the purchase and the code you receive by email. Select the order and the items you wish to cancel, and confirm the request for cancellation or return. You will receive a confirmation via email.

You do not need to wait for our approval to exercise your statutory right of withdrawal. A rejected or expired request in the system does not limit your rights; contact us by email. You can also cancel by email or letter as described above.

Send the item back no later than 14 days after you have given notice of withdrawal. The return address is:

Theo & Sally
Lærkevej 11
4300 Holbæk
Denmark

You pay the direct costs of returning the item upon withdrawal. We do not charge an administrative or restocking fee. Choose delivery to the address; we do not accept packages sent via cash on delivery (COD). Pack the item securely and keep proof of shipment. Original packaging is recommended for protection but is not a general requirement to be able to withdraw.

Please contact us before shipping if you would like help with a return label or a different return address. A different address at a supplier is only an option by agreement with you; you can always use the Danish return address above.

For items that cannot be returned by ordinary parcel post, you only pay the return costs if we have disclosed the estimated amount before the purchase. If we have not disclosed this, we will pay for the return.

You may examine the item as you would in a physical store. If you have handled it more than is necessary to determine its nature, characteristics, and function, we may deduct a documented depreciation from the refund. Using or opening the packaging does not in itself void the right of withdrawal.

In the event of withdrawal from the entire purchase, we will refund the purchase price and the original standard delivery. If you have chosen a more expensive delivery method than our cheapest standard delivery, the additional cost will not be refunded. We also allow the return of individual items; for a partial return, the price for the returned items is refunded, while the original delivery cost is not refunded.

We will refund the payment no later than 14 days after receiving your notice of withdrawal. We may withhold payment until we have received the item or documentation that it has been returned, whichever occurs first. The refund is made using the same payment method you used for the purchase, unless we expressly agree otherwise. You will not be charged any fees for the refund.

The right of withdrawal does not apply to items made to your specifications or which have been clearly personalized, for example, your chosen name or a personal engraving. It is disclosed before the purchase when an item is covered by this exception. The fact that a regular item is only manufactured after ordering does not in itself remove your right of withdrawal. The right of complaint also applies to personalized items.

Right of complaint – 2 years

You have a 2-year right of complaint under the Sale of Goods Act for defects that were present at delivery or have their cause in conditions that existed at that time. Normal wear and tear and damage resulting from improper use are not in themselves a defect.

Write to info@theoandsally.dk within a reasonable time after you discover the defect. A complaint within 2 months is always timely. Please include the order number, a description, and photos if possible. Under the conditions of the Sale of Goods Act, you can have the item repaired or replaced, or receive a price reduction or your money back. We pay reasonable and necessary return costs for a justified complaint; contact us to arrange the return shipment.

Send to Theo & Sally, Lærkevej 11, 4300 Holbæk, or info@theoandsally.dk.

I hereby give notice that I wish to withdraw my purchase of the following items:

Items: ____________________
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Name: ____________________
Address: ____________________
Email: ____________________
Date: ____________________
Signature (only if the form is sent on paper): ____________________

Read the full terms of service and our privacy policy.